Improved Revenue & Sales ConversionsWe train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.
Improved Customer Experience & LoyaltyWe train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.
Reduced Cost of Customer InteractionsThere are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.
Email/Chat/Web survey platformWe use the newest systems to monitor the content of your customer interactions and raise customer satisfaction.
CSAT/DSAT dashboards & reportsData wins the day. We create reporting that tracks the most important numbers and allows you to make decisions.
Multi-channel Interaction analyzerYour customers interact with you on multiple platforms. We not only work on all of them, but work to create a unified view of your customer experience.
FCR dashboard and reportsElaborate the above feature and keep it precise so that it makes a single line to match up with the design. Keep it small and simple.
Agent performance dashboardsYour agents are your frontline team, and it is important for you to have full transparency into their performance & improvement. We provide industry-leading access to your team.
Net Experience Score (NES)We combine data on performance, customer satisfaction, and quality to create a unique customer index.
OpenTable Case Study
Our relationships are powered by our constant drive to outperform and deliver greater business value to our clients
When OpenTable – the #1 trusted site for online restaurant reservations – required a customized contact center solution that would ensure an exceptional quality customer experience for each and every customer interaction, they looked to the team at Service Response Partners. In customizing a solution for OpenTable, SRP met stringent requirements for service standards, and data security, and technical knowledge including:
- Friendly, Educated, Engaged Customer Care and Sales Professionals
- Maximum Data and Facility Security
- Virtual Systems
- Expert Customer Acquisition and Up-Selling Techniques
- Low Staff Attrition and High Attendance Adherence
- Skilled Multi-Language Support in Telephone, Email, Chat
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“We would like to thank you all personally at SRP for your continued dedication to the OpenTable cause and the great support you are providing our restaurant partners and diners. We are lucky to have you working with us to help make our busy season the apogee of what has been a great multi-year partnership with SRP. THANK YOU!!”