Improved Revenue & Sales Conversions

We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.

Improved Customer Experience & Loyalty

We train your team to always find ways to improve your business, from recommending products to finding ways to save. Your business is our business, always.

Reduced Cost of Customer Interactions

There are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.

Advantages

Service Response Partner's passion for customer engagement and delight translates into tangible business outcomes.
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    Customer Support & Technical Support

    We build support programs that mirror you, with agents who are smart, committed, caring.

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    Provide the best multi-lingual talent

    Tested for language competency, evaluated for applicable experience, our agents are known for providing the most knowledgeable, friendly, and emotionally intelligent support in all channels, all locations, all languages.

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    Achieve order values 15-30% higher than the industry average

    We specialize in e-commerce, where it is absolutely crucial to focus on increasing order size, and we do it consistently.

Solutions

Our contact center solutions address your operational needs across the customer lifecycle, and are designed to deliver predictable results across interactions, channels, and geographies
Email/Chat/Web survey platform
We use the newest systems to monitor the content of your customer interactions and raise customer satisfaction.
CSAT/DSAT dashboards & reports
Data wins the day. We create reporting that tracks the most important numbers and allows you to make decisions.
Multi-channel Interaction analyzer
Your customers interact with you on multiple platforms. We not only work on all of them, but work to create a unified view of your customer experience.
FCR dashboard and reports
Elaborate the above feature and keep it precise so that it makes a single line to match up with the design. Keep it small and simple.
Agent performance dashboards
Your agents are your frontline team, and it is important for you to have full transparency into their performance & improvement. We provide industry-leading access to your team.
Net Experience Score (NES)
We combine data on performance, customer satisfaction, and quality to create a unique customer index.

OpenTable Case Study

Our relationships are powered by our constant drive to outperform and deliver greater business value to our clients

When OpenTable – the #1 trusted site for online restaurant reservations – required a customized contact center solution that would ensure an exceptional quality customer experience for each and every customer interaction, they looked to the team at Service Response Partners. In customizing a solution for OpenTable, SRP met stringent requirements for service standards, and data security, and technical knowledge including:

  • Friendly, Educated, Engaged Customer Care and Sales Professionals
  • Maximum Data and Facility Security​
  • Virtual Systems
  • Expert Customer Acquisition and Up-Selling Techniques
  • Low Staff Attrition and High Attendance Adherence​
  • Skilled Multi-Language Support in Telephone, Email, Chat​

Request A Quote

Service Response Partners strategically partners with our clients for everything from task-specific projects to full end-to-end outsourced solutions.

“We would like to thank you all personally at SRP for your continued dedication to the OpenTable cause and the great support you are providing our restaurant partners and diners. We are lucky to have you working with us to help make our busy season the apogee of what has been a great multi-year partnership with SRP. THANK YOU!!”